iSmart Marketing helpdesk enables you to communicate with customers to answer their questions. We help you increase your sales, improve your customer satisfaction rate, and deliver excellent customer service through our help desk support.
Customers’ queries will be investigated and resolved immediately by our agents. We will provide help desk support for your products and services and communicate with your employees and customers effectively.
Features iSmart Marketing help Desk Services
We give immediate answer to customers’ needs by providing 24/7 customers’ assistance. Our customer service representatives accurately answer calls, emails and web-chat. They are equipped with knowledge regarding your products and services, thus assuring credible answers for customers’ questions. Customers are provided with attentive response on urgent technical issues or products and services queries and concerns.
Customers can be answered via email, web chat or during phone calls right after they raise their concerns.
Customers questions and concerns will be documented for monitoring and tracking of your performance rating, reports and data awareness for common issues to make concrete immediate actions.